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KickstartSEO

Privacy and Cookies Policy

These terms explain how KickstartSEO Limited collects, uses, stores, and protects personal data. This policy applies to our website, our services, our client and prospect communications, and our portal-related activity where relevant. If we make material changes to this policy, we will update this page.


Last updated: 18 April 2026. What changed: We reviewed this policy for compliance and added Zoho as a service provider.


1. Definitions


In this policy:

  • KickstartSEO, we, us, and our mean KickstartSEO Limited.
  • Personal data means information that identifies or could identify a living person.
  • Website means the KickstartSEO website and related web pages.
  • Portal means the KickstartSEO platform, dashboard, and related connected tools where relevant.
  • You and your mean any visitor, prospect, client, contact, or portal user whose personal data we process.


2. Contact details


If you have any questions about this policy or how we handle personal data, you can contact us using the details below.


  • KickstartSEO Limited
  • Enterprise House, Wrest Park, Silsoe, MK45 4HR
  • Phone: +44 (0)1234 674100
  • Email: info@kickstartseo.co.uk
  • ICO registration number: ZB611158
  • Company registration number: 15112092
  • VAT registration number: GB 455 1549 84


3. Who this policy applies to


This policy applies to:

  • visitors to our website

  • people who contact us by form, phone, or email

  • people who request an audit or other information from us

  • prospects and marketing contacts

  • clients and prospective clients

  • portal users and account contacts


This is a business-facing policy. KickstartSEO provides services to businesses, but some of the personal data we handle may still relate to named individuals within those businesses.


4. What data we collect


Depending on how you interact with us, we may collect and process personal data such as:

  • name

  • business name

  • email address

  • phone number

  • billing and payment-related details

  • account and portal-related information

  • enquiry and form submission details

  • information provided during onboarding or service delivery

  • communication records

  • website usage data, analytics data, cookie-related data, and technical device information


If you become a client, we may also collect the information reasonably needed to deliver the service, manage the account, provide support, and handle billing and admin.


We do not deliberately collect more personal data than we need.


5. How we collect data


We may collect personal data:

  • when you complete a form on our website

  • when you request an audit, contact us, or ask for information

  • when you become a client or begin onboarding

  • when you use our portal or related systems

  • when you communicate with us by phone, email, or other channels

  • through cookies, analytics tools, and embedded media on our website

  • through pixel tracking used in some email communications to help us monitor deliverability and opens


We may also receive relevant personal data from trusted third-party systems used to help us deliver our services, administer accounts, or manage communications.


6. How we use your data


We use personal data for purposes such as:

  • responding to enquiries

  • providing audits, information, and service recommendations

  • onboarding clients

  • delivering SEO services and related support

  • managing portal access and account administration

  • sending service-related emails and updates

  • processing invoices and payments

  • improving our website, services, and communications

  • maintaining records for business, legal, and compliance purposes

  • sending relevant marketing communications where lawful


We only use personal data where we believe we have a proper reason to do so.


7. Lawful bases for processing


Depending on the situation, we rely on one or more of the following lawful bases:


7a. Contract


Where processing is necessary to provide a service, manage an account, deliver support, or take steps before entering into a service agreement.


7b. Legitimate interests


Where processing is reasonably necessary for the running, improvement, promotion, administration, or protection of our business, provided those interests are not outweighed by your rights and freedoms.


7c. Legal obligation


Where we need to process personal data to comply with legal, regulatory, accounting, tax, or compliance requirements.


7d. Consent


Where consent is the appropriate basis, including in certain cookie-related situations or where we specifically ask for consent for a particular activity.

If we rely on consent, you can withdraw it, although that will not affect processing already carried out lawfully before withdrawal.


8. Marketing and mailing list


We may add prospects, contacts, or business contacts to our mailing list where we believe we have a legitimate interest in sending relevant business communications.


These communications may include updates, useful content, service information, or marketing messages related to our services.


We respect all requests to unsubscribe. If you no longer want to receive marketing emails from us, you can use the unsubscribe link where provided or contact us directly and we will remove you from that type of communication as appropriate.


Service-related emails about active accounts, billing, onboarding, support, or delivery are different from marketing emails and may still be sent where necessary.


9. Who we share data with


We may share relevant personal data with third-party service providers where this is reasonably necessary to run our business, deliver our services, manage communications, or administer accounts.


These may include providers such as:

  • Zoho, our CRM and business systems partner

  • payment processors and accounting-related systems

  • website, portal, hosting, or technical service providers

  • analytics and reporting tools such as Google Analytics

  • search and webmaster tools such as Google Search Console

  • embedded media providers such as YouTube and Vimeo

  • email and communication tools used to manage service and marketing communications

We only share data that is reasonably relevant to the purpose involved, and we expect service providers to handle data appropriately.


10. International transfers


Our CRM partner, Zoho, stores our data in the EU data centre.


Some third-party providers we use, including certain analytics, media, communication, or technology providers, may process personal data outside the UK or European Economic Area.


Where that happens, we expect appropriate safeguards to be in place, but the exact processing arrangements may depend on the provider and the service being used at the time.


11. How long we keep data


We keep personal data only for as long as reasonably necessary for the purpose it was collected, including to deliver services, manage accounts, maintain records, resolve disputes, meet legal or accounting obligations, and protect our business.


Different types of data may be kept for different periods depending on the purpose, the nature of the relationship, the systems involved, and any legal or regulatory requirements.


When personal data is no longer reasonably needed, we will delete it, anonymise it, or otherwise stop using it in an identifiable form where practical.


12. Your rights


Depending on the circumstances, you may have the right to:

  • request access to your personal data

  • ask us to correct inaccurate personal data

  • ask us to erase personal data where appropriate

  • object to certain processing

  • request restriction of processing in some situations

  • request transfer of your data where applicable

  • withdraw consent where we rely on consent


These rights are not absolute and may depend on the legal basis and purpose of the processing involved.

If you want to exercise any of these rights, please contact us using the details in this policy.


13. Cookies, analytics, and tracking


Our website may use cookies and similar technologies to support basic functionality, understand website usage, and improve the site.


These may include:

  • essential website cookies

  • analytics cookies, including those used by Google Analytics

  • cookies or tracking related to embedded media such as YouTube and Vimeo

  • cookie or consent choices made through our website banner or settings tools


We also use a tracking pixel in some email communications to help us monitor deliverability and email opens.


You can usually manage cookies through your browser settings and, where available, through the cookie controls provided on our website. Blocking some cookies or related technologies may affect how parts of the website work.


14. Data security


We take reasonable steps to protect personal data against unauthorised access, misuse, loss, disclosure, or alteration.


No online system or transmission method can be guaranteed to be completely secure, but we work to use sensible processes, appropriate suppliers, and practical safeguards in line with the nature of our business.


15. Changes to this policy


We may update this Privacy and Cookies Policy from time to time.


When we do, we will update the revision date on this page. If there is a material change, we will make that clear here.


16. Complaints


If you have a concern about how we handle personal data, please contact us first and we will try to deal with it sensibly. If you remain unhappy, you may have the right to complain to the Information Commissioner’s Office (ICO).